Contact Us

Questions about an order, a photo or a personalization detail? Email support@pawtraittown.com or use the form below.

We reply within 1–2 business days (Monday–Friday, excluding U.S. public holidays). If you have an order, please include your order number.

Need to cancel? You can cancel within 1 hour of placing your order — email us as soon as possible.

Business information
Pawtrait Town is operated by Xiao Chao, an individual seller based in Guangzhou, China.
Address: Room 301, Building B5, No. 182 Wenle Road, Taihe Town, Baiyun District, Guangzhou, Guangdong 510540, China
Phone: +86 176 8886 4726
Email: support@pawtraittown.com
Email is the fastest way to reach us.